WEBSITE TERMS OF SALE (BUSINESS CUSTOMERS ONLY)
KSF Global Ltd
Last updated: 24.02.2026
These Terms of Sale (“Terms”) govern the sale of Goods by KSF Global Ltd (“Company”, “we”, “us”, “our”) via www.ksf-global.com (“Website”).
These Terms apply to business customers only. By placing an order, you confirm that you are acting in the course of trade, business or profession and not as a consumer. No consumer sales are accepted via the Website.
1. Definitions
- “Contract” means the contract for the sale of Goods formed in accordance with clause 3.
- “Customer” or “you” means the business entity placing an order via the Website.
- “Digital Products” means physical electronic products supplied by the Company, including but not limited to LED/LCD displays, kiosks, ESL devices, payment devices, and other tech-enabled hardware.
- “Goods” means all products supplied via the Website including physical POS items, bespoke items, and Digital Products.
- “Working Day” means a day other than a Saturday, Sunday or public holiday in England.
2. Application of Terms
2.1 These Terms apply to all sales via the Website and prevail over any terms submitted by the Customer.
2.2 No variation to these Terms shall be binding unless agreed in writing by a director of the Company.
2.3 The Customer warrants that it is not a consumer and is purchasing in the course of business.
3. Orders and Contract Formation
3.1 All Website orders constitute an offer by the Customer to purchase Goods subject to these Terms.
3.2 Following submission of an order, an automated acknowledgement email will be issued. This acknowledgement does not constitute acceptance.
3.3 A Contract is formed only when we:
(a) issue written acceptance by email; or
(b) dispatch the Goods,
whichever occurs first.
3.4 We reserve the right to refuse or cancel any order prior to acceptance, including where:
- Goods are unavailable;
- there is a pricing or description error;
- payment is not authorised or cleared;
- we reasonably suspect fraud or unauthorised activity.
3.5 If an order is cancelled prior to acceptance and payment has been taken, our sole liability shall be to refund the sums paid.
4. Product Descriptions and Specifications
4.1 Descriptions, specifications, images and illustrations are provided for illustrative purposes only.
4.2 Minor variations in colour, finish, materials or dimensions shall not constitute a defect.
4.3 The Customer is responsible for ensuring that Goods are suitable for their intended use.
4.4 We reserve the right to amend specifications where required by law or regulation.
5. Pricing and Pricing Errors
5.1 All prices are exclusive of VAT and delivery unless stated otherwise.
5.2 We take reasonable care to ensure pricing accuracy. However, errors may occur.
5.3 If a pricing error is identified before acceptance:
- where the correct price is lower, we will charge the lower amount;
- where the correct price is higher, we may contact you for confirmation you wish to proceed at the correct price, or cancel the order.
5.4 We are under no obligation to supply Goods at an incorrect price.
6. Payment
6.1 Payment must be made in full at the time of order via PayPal.
6.2 Orders will not be processed until cleared funds are received.
6.3 By placing an order, you agree to be bound by PayPal’s applicable terms.
6.4 We do not store payment card details.
7. Delivery
7.1 Delivery locations: Subject to individual products
7.2 Delivery dates are estimates only and time shall not be of the essence. Please refer to individual product website listings for lead times
7.3 Delivery is complete when Goods are unloaded at the delivery address specified in the order. The Customer is responsible for offloading beyond kerbside and ensuring suitable access.
7.4 We shall not be liable for any delay caused by carriers or events beyond our reasonable control.
7.5 If the Customer fails to accept delivery, we may charge reasonable storage and redelivery costs.
7.6 For deliveries outside the UK, the Customer is responsible for all import duties, taxes, and compliance with local laws.
8. Risk and Title
8.1 Risk in the Goods passes to the Customer on delivery.
8.2 Title to the Goods shall not pass until we have received payment in full for:
(a) the Goods; and
(b) all other sums due from the Customer.
8.3 Until title passes, the Customer shall:
- store Goods separately and clearly identifiable as our property;
- not remove or obscure identifying marks;
- maintain Goods in satisfactory condition.
8.4 We may recover Goods where payment is overdue and the Customer grants us an irrevocable licence to enter premises for that purpose.
9. Inspection, Defective Goods & Warranties
9.1 The Customer must inspect Goods immediately upon delivery.
9.2 The Customer must notify us in writing:
- of damage, shortages or incorrect Goods within 48 hours of delivery;
- of visible defects within 7 days of delivery.
9.3 Failure to notify within these periods shall constitute acceptance.
9.4 For latent defects, notification must be given promptly and in any event within the warranty period.
9.5 If Goods are proven defective, we shall, at our option:
- repair;
- replace; or
- refund the price paid.
9.6 Each product (physical POS Equipment, Display Equipment and Software Downloads/Licences) is supplied subject to the warranty (if any) specified in the applicable product documentation, quotation, order confirmation or the original manufacturer or supplier terms.
Where an item sold is covered by a third-party manufacturer or supplier warranty, the Seller shall use reasonable efforts to pass through the benefit of such warranty to the Buyer, and the Seller’s liability shall be limited accordingly.
To the maximum extent permitted by law, no other warranties, whether express or implied, are given.
- Manufacturer warranty is separate to statutory rights
- Warranty is subject to manufacturer terms
- We (KSF) do not extend additional warranties unless expressly stated
9.7 Warranties do not cover:
- normal wear and tear;
- misuse, improper installation, or unauthorised modification;
- damage caused after delivery.
9.8 If Goods returned as faulty are found not to be defective, the Customer shall bear all associated costs.
10. Returns, Refunds and Cancellations
10.1 Application
This clause applies to all Goods (including physical POS items and display equipment) and Software supplied under this Agreement. The Customer acknowledges that it is purchasing in the course of business and that no statutory consumer cancellation or cooling-off rights apply.
Physical Goods and Display Equipment
10.2 Inspection and Defect Reporting
The Customer shall:
a) inspect the Goods immediately upon delivery; and
b) notify the Seller in writing of any visible damage, shortage or defect within 5 Business Days of delivery; and
c) notify the Seller of any latent defect within 10 Business Days of discovery.
Failure to notify within these timeframes shall constitute acceptance of the Goods.
10.3 Returns Authorisation (RMA)
No Goods may be returned without the Seller’s prior written authorisation and issue of a Returns Merchandise Authorisation (“RMA”) number.
Returns sent without a valid RMA may be refused and returned to the Customer at the Customer’s cost.
10.4 Condition of Returned Goods
Authorised returns must:
- be returned in original packaging (where reasonably practicable);
- include all accessories, cables, components and documentation;
- be securely packaged and suitable for inspection; and
- clearly quote the RMA number.
The Seller reserves the right to reject returns that are damaged due to improper handling or packaging by the Customer.
10.5 Inspection and Remedies
All returned Goods will be inspected.
If the Seller confirms that the Goods are defective or damaged (and the defect was not caused by misuse, installation error, modification, or normal wear and tear), the Seller may, at its option:
a) repair the Goods;
b) replace the Goods; or
c) refund the price paid for the defective Goods.
Refunds (if applicable) will be processed only after inspection and confirmation of defect.
The remedies above are the Customer’s exclusive remedies.
10.6 Return Carriage
- Where a defect is confirmed, the Seller shall reimburse reasonable standard return carriage costs.
- Where no defect is found, the Customer shall bear all return and re-delivery costs.
10.7 Non-Defective Returns
Non-defective Goods are not eligible for return unless expressly agreed in writing by the Seller.
If the Seller agrees to accept non-defective Goods:
- acceptance is at the Seller’s sole discretion;
- Goods must be unused and in resalable condition; and
- a restocking fee of up to 20% of the invoice value may be deducted from any refund.
Bespoke, configured, special-order or customised Goods are non-returnable.
Software Licences (Intangible Products)
10.8 Licence Supply
Software licences and other intangible products are supplied on a non-refundable basis once:
- licence keys have been issued;
- access credentials have been provided; or
- activation has occurred.
10.9 Defective Software
If Software fails materially to perform in accordance with its published specification, the Customer must notify the Seller within 10 Business Days of activation.
The Seller shall use reasonable efforts to remedy the issue or procure a fix from the original licensor. If the defect cannot be remedied, the Seller may, at its discretion:
a) provide a replacement licence; or
b) refund the licence fee paid.
Except as set out above, Software licences are non-cancellable and non-refundable.
10.10 Exclusions
Returns will not be accepted where defects arise from:
- incorrect installation;
- integration with incompatible systems;
- misuse or negligence;
- unauthorised modification;
- failure to follow manufacturer guidance;
- normal wear and tear.
Where Goods are supplied by a third-party manufacturer, the Seller may satisfy its obligations by passing through the benefit of any applicable manufacturer warranty.
11. Cancellation
11.1 Orders may not be cancelled once accepted without our prior written consent.
11.2 If cancellation is agreed, the Customer shall indemnify us against all losses incurred including loss of profit, materials, and labour costs.
11.3 Cancellation prior to dispatch may be subject to a restocking or administration charge.
11.4 Orders for bespoke or made-to-order Goods are non-cancellable once production has commenced.
11.5 Cancellation requests must be submitted to: info.eu@ksf-global.com
12. Bespoke Goods
12.1 The Customer is solely responsible for accuracy of all specifications, measurements, and artwork supplied.
12.2 The Customer indemnifies us against all claims arising from materials supplied by the Customer.
12.3 Minor deviations in bespoke Goods shall not constitute a defect.
13. Intellectual Property
13.1 All intellectual property rights in the Goods, Website, designs, artwork, and Digital Products remain vested in the Company unless expressly assigned in writing.
13.2 Where bespoke designs are created, ownership remains with the Company unless expressly assigned. The Customer receives a licence to use the Goods for their intended business purpose.
13.3 We reserve the right to use images or descriptions of completed projects for marketing and portfolio purposes.
14. Limitation of Liability
14.1 Nothing in these Terms excludes liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of title under the Sale of Goods Act 1979;
- any liability which cannot lawfully be excluded.
14.2 Subject to clause 14.1, we shall not be liable for:
- loss of profit;
- loss of revenue;
- loss of business;
- loss of anticipated savings;
- loss of goodwill;
- indirect or consequential loss.
14.3 Subject to clause 14.1, our total aggregate liability arising under or in connection with the Contract shall not exceed the price paid for the Goods.
14.4 All warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.
15. Termination
15.1 We may terminate the Contract immediately if the Customer:
- fails to make payment;
- becomes insolvent;
- commits a material breach and fails to remedy it within 14 days of notice.
15.2 Termination shall not affect accrued rights.
16. Force Majeure
We shall not be liable for delay or failure caused by events beyond our reasonable control including supplier failure, transport disruption, industrial disputes, acts of God, or governmental action.
17. Assignment
The Customer may not assign the Contract without prior written consent. We may assign or subcontract our obligations.
18. General
18.1 Failure to enforce any provision shall not constitute a waiver.
18.2 If any provision is held invalid, the remaining provisions shall continue in force.
18.3 A person who is not a party to the Contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999.
19. Governing Law and Jurisdiction
These Terms and any Contract are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.